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Terms of Service

Last updated: 2/14/2026

DirectDrive Now Terms of Service

Effective Date: February 14th, 2026

1. Service Description

DirectDrive Now provides software that enables organizations to coordinate rides between their own members. We are a technology platform only. We do not provide transportation services, employ drivers, or operate vehicles.

2. User Eligibility

You must be at least 18 years old and a member of a participating organization to use DirectDrive Now.

3. How the Service Works

DirectDrive Now connects riders with volunteer drivers from within your organization. Your organization determines who can drive, sets driving policies, and is responsible for driver vetting and vehicle safety standards. We do not screen drivers, inspect vehicles, or verify driver qualifications.

4. No Transportation Provider

DirectDrive Now does not provide transportation. We provide software that your organization uses to coordinate its own internal ride-sharing activities. All rides are arranged between members of your organization. We are not a party to any ride.

5. Assumption of Risk

You acknowledge and agree:

  • Riding in vehicles involves inherent risks including accidents, injuries, and death
  • DirectDrive Now does not vet, train, supervise, or control drivers
  • DirectDrive Now does not inspect or maintain vehicles
  • Drivers are volunteers from your organization, not our employees or contractors
  • Your organization is responsible for establishing driver qualifications and safety standards
  • You voluntarily choose to request or provide rides through your organization
  • You assume all risks associated with transportation arranged through the platform

6. Release of Liability

To the maximum extent permitted by Virginia law, you release DirectDrive Now, its officers, directors, employees, and affiliates from any and all liability for:

  • Injuries, death, or property damage occurring during rides
  • Actions or negligence of drivers or riders
  • Vehicle accidents, mechanical failures, or defects
  • Criminal acts by drivers or riders
  • Any other harm arising from transportation coordinated through the platform

This release applies even if the harm results from DirectDrive Now's negligence in designing, maintaining, or operating the software platform.

7. Indemnification

You agree to indemnify and hold harmless DirectDrive Now from any claims, damages, losses, or expenses (including attorney fees) arising from:

  • Your use of the platform
  • Your conduct as a driver or rider
  • Your violation of these Terms
  • Your violation of any law or third-party rights

8. User Responsibilities

As a Rider:

  • Verify driver identity before entering a vehicle
  • Wear seatbelts
  • Report safety concerns immediately
  • Do not ride with drivers who appear impaired
As a Driver:
  • Maintain valid license and insurance
  • Follow your organization's driving policies
  • Operate vehicles safely and legally
  • Do not drive while impaired

9. Prohibited Conduct

You may not:

  • Use the platform if under 18
  • Provide false information
  • Use the platform for illegal purposes
  • Harass, threaten, or harm other users
  • Share your account credentials

10. Platform Availability

We provide the platform "as is" without warranties. We do not guarantee uninterrupted service. We may modify, suspend, or discontinue the platform at any time.

11. Data and Privacy

Your use is governed by our Privacy Policy. We collect usage data, location information, and ride details to operate the platform.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: DirectDrive Now's total liability for any claim arising from your use of the platform shall not exceed $100 or the amount your organization paid for the service in the past 12 months, whichever is less. WE ARE NOT LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, or goodwill
  • Personal injury or property damage
  • Any harm arising from rides coordinated through the platform

13. Dispute Resolution

Governing Law: Virginia law governs these Terms. Arbitration: Any dispute shall be resolved through binding arbitration in Virginia under AAA rules, not in court. You waive the right to a jury trial and class actions.

14. Severability

If any provision is unenforceable, the remaining provisions remain in effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and DirectDrive Now regarding the platform.

16. Contact

Questions: ops@directdrivenow.com

BY USING DIRECTDRIVE NOW, YOU ACKNOWLEDGE YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.